General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Spinpolo Casino's platform. They explain the relationship between us and our users, covering account duties, eligibility, payments, promotions and how we handle disputes. By registering or using the site you accept these terms, our privacy policy and any additional policies referenced here.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes providing true personal information, maintaining control of your login credentials and notifying us promptly if you suspect unauthorised access. We may suspend or restrict accounts where we detect incorrect information, suspicious activity or breaches of these terms. You must not share accounts, create multiple accounts or allow others to use your profile.

Eligibility requirements

To use Spinpolo Casino you must meet the minimum age and legal requirements for your location and be able to enter into a binding agreement. We may refuse registration or close accounts where eligibility cannot be established. Certain countries and territories are restricted from registration; if you access the service from a restricted location you must stop using the platform and contact our support team.

Acceptable platform use

Use of the platform must be lawful and consistent with these terms. Prohibited activity includes fraudulent deposits or withdrawals, abuse of bonuses, money laundering, use of automated tools to interact with games and sharing disruptive or offensive content. We reserve the right to investigate suspected misuse and to suspend or close accounts where unacceptable behaviour is confirmed.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these conditions. Bonuses and free spins carry wagering requirements, game contribution rules and maximum convertible amounts unless stated otherwise in the promotion terms. We may withhold or cancel bonus funds and winnings if we reasonably suspect abuse, bonus circumvention or breaches of the promotion rules. KYC verification may be required before any bonus-related withdrawal is approved.

Deposits and withdrawals

Available payment methods, minimum deposit amounts and withdrawal limits are shown in the cashier. Deposits will normally be applied to your account immediately; withdrawals are subject to identity verification and other checks. We may require documentation to confirm ownership of payment methods and to comply with anti-money laundering obligations. Pending or restricted withdrawals may occur while checks are completed.

Dispute resolution

If you have a complaint, contact our support team and include relevant account details and a clear description of the issue. We aim to resolve disputes promptly and fairly; unresolved matters will be escalated within our complaints procedure. If an agreement cannot be reached, we will explain available next steps and any independent dispute resolution avenues where applicable.

Updates to terms and conditions

We may amend these terms to reflect changes in the service, law or our business. Significant updates will be communicated to active account holders and posted on the site. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept an update you should stop using the service and close your account.